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Terms & Conditions

Effective Date: 4/11/2025

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1. Introduction

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Welcome to www.rawifitness.com (the "Website"). These Terms and Conditions ("Terms") govern your use of the Website and the services provided by Rawi Fitness, operated by Rory McDonald, a personal training business based in the United Kingdom ("we", "us", or "our").

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By accessing, browsing, or using this Website or purchasing any services, you confirm that you accept these Terms in full. If you do not agree to these Terms, you must not use the Website or our services.

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2. Definitions:​

  • Client: Any user of the Website or person purchasing services from Rawi Fitness.

  • User: Anyone who visits, browses, or interacts with the Website.

  • Services: All personal training, exercise/nutrition session/programme creation and/or planning, session/plan rescheduling, session/plan alterations, wellness guidance, advice, support, content, and consultation booking and activities provided by Rawi Fitness, whether in person, online, or via any communication method (e.g. emails, texts, phone calls, video calls).

  • Website: www.rawifitness.com and any related domains or subdomains.​

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3. About Us:​

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4. Services Provided

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We currently offer in-person personal training services, including customised workouts, plans, and programmes; nutrition plans and support; health and fitness advice, guidance, and support; wellness guidance and support; and fitness consultations and assessments. In future, we may expand to offer digital or online services, such as virtual coaching, downloadable fitness programmes, and educational content. All services are subject to availability and individual suitability.

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5. Service User Eligibility

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To use our personal training services, you must:

  • Be 18 years of age or older;

  • Provide accurate and complete information;

  • Be physically and medically fit to participate;

  • Complete a PAR-Q (Physical Activity Readiness Questionnaire);

  • Seek medical clearance if required based on your health disclosures;

  • Disclose all relevant known medical conditions, injuries, or limitations;

  • Ensure any home or outdoor training space is safe and accessible.

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​​6. Health Disclaimer and Informed Consent

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Our services do not replace medical advice. Rawi Fitness not a healthcare professional, such as a doctor or mental health specialist.

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Rawi Fitness services are not intended to diagnose, treat, prescribe or cure any medical conditions. These services are only intended to support and compliment healthy fitness and lifestyle goals.

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Always consult a healthcare professional before beginning a fitness programme.

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By using our services, you acknowledge that:​

  • You are responsible for ensuring you are fit to train;

  • You must complete a PAR-Q and inform us of any health concerns;

  • We may request written medical clearance before training;

  • We reserve the right to delay services if risks are identified;

  • Rawi Fitness is not liable for injury or illness arising from undisclosed conditions, misuse of guidance, advice, or instructions, or failure to follow guidance, advice, or instructions.

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Rawi Fitness holds appropriate Public Liability Insurance, but this does not replace your personal responsibility for health and safety.

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7. Payments, Cancellations and Refunds:

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7.1 Payments

 

Services must be paid in full before any training session or package begins, unless agreed otherwise in writing. Accepted methods:​

  • Bank transfer

  • Cash

  • Other agreed in-person arrangements

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7.2 Cancellations:​

  • At least 24 hours’ notice is required to cancel or reschedule.

  • Late cancellations (under 24 hours) may be charged in full at our discretion.

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7.3 Refunds:

  • Refunds are not guaranteed unless required by law.

  • Discretionary refunds may be granted for illness/injury (with evidence), or service failure by Rawi Fitness.

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​​If you purchase a service from us online or at a distance (for example by email, phone, via our website or off Rawi Fitness's business premises), you benefit from a 14-calendar-day “cooling-off” period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR 2013). This period begins on the day after the contract is concluded.

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During this 14-day period you may cancel the contract without giving a reason and receive a full refund, unless you have asked us to begin providing the service during that 14-day period and we have agreed to do so. In this case, you acknowledge and agree that we may begin preparation work or delivery of your programme (including planning and scheduling) prior to the end of the 14-calendar-day cooling-off period. By requesting us to commence these services within that period, you confirm you understand that:

• you waive your right under the Consumer Contracts Regulations 2013 to cancel for the part of the services already performed; and

• if you cancel thereafter, you may be charged (on a pro-rata basis) for the work completed up to the date of your cancellation.

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To cancel, you must inform us by email (or other durable medium) using our cancellation form or other clear statements. Once we have received your notice of cancellation we will refund any payments received from you (less any pro-rata amount as above) without undue delay and at the latest within 14 days of your notice.​​

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8. Services Provided on Specific Dates


Where you book a session that is to take place on a specific date or within a set period, you acknowledge that this may be leisure or fitness service arranged for a particular time. Once the session has been provided, you will no longer have a right to cancel that service or seek a refund. If you cancel a dated session before it takes place, our standard cancellation policy and any applicable pro-rata charges will apply.

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If you book a session or event which is to take place at a specific date or time (for example an outdoor-activity session scheduled for Saturday at 10 am) then you acknowledge that, under the Consumer Contracts Regulations 2013, the right to cancel under the 14-day cooling-off period ends once the session has been completed.


For ongoing or unspecified-time sessions (for example a block of personal-training sessions or an open plan arrangement) you retain the right to cancel within 14 calendar days of entering into the contract, subject to any services already supplied.

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Please see our full Refund and Cancellation Policy on the Website.

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9. Scope of Service Delivery

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Training fees include more than in-person time. Services may include:

  • Initial consultations and assessments

  • Custom sessions/programming, advice, guidance, or instruction

  • Nutritional advice, guidance or support

  • Communication and client check-ins

  • Scheduling, notes, and preparation

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Clients acknowledge that services begin before the first session. Time invested in preparation may affect refund eligibility.

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10. Health and Safety:

  • Clients are responsible for ensuring their training environment is safe.

  • We may refuse to train in unsuitable or unsafe locations.

  • Medical documentation may be required for ongoing conditions.

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11. Code of Conduct

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Respectful behaviour is expected during all sessions. Abuse, harassment, or unsafe conduct may result in immediate termination of services without refund.

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12. Website User Obligations

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By using our services or Website, you agree not to:

  • Use the Website or services for illegal or unauthorised purposes;

  • Share or redistribute our content without permission;

  • Impersonate others or provide false information;

  • Interfere with the Website’s functionality or security.

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We reserve the right to restrict or revoke access for breaches of these Terms.

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13. Intellectual Property

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All content created by or for Rawi Fitness, including training plans, videos, some graphics, and written materials, is our intellectual property unless otherwise stated:

  • You may not reproduce, download, or share any materials without written consent.

  • Content licensed via Wix.com is used in accordance with their licensing terms.

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Unauthorised use may result in legal action.

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14. Force Majeure

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We are not liable for service delays or failures due to events beyond our control, including but not limited to:

  • Natural disasters, pandemics, strikes, transport disruption, or internet outages.

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We will attempt to reschedule services where possible, but no automatic refunds or compensation are provided.

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15. Disclaimer of Results

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We make no guarantees regarding fitness, health, and wellbeing outcomes. Results vary based on individual effort, health status, and consistency.

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16. Data Protection, Privacy and Cookies

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We comply with the UK General Data Protection Regulation (UK GDPR). Please refer to our Privacy Policy for details on:

  • What personal data we collect

  • How it is used and stored

  • Your data access and deletion rights

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By using our Website or services, you consent to data handling in accordance with our Privacy Policy.

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Cookies: We use cookies to enhance your browsing experience and collect anonymous usage data. By continuing to use our Website, you agree to our use of cookies. For more information on how cookies are used and managed, please refer to our Cookies Policy available on our Website.

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By using our Website or services, you consent to data handling in accordance with our Privacy Policy.

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Please see our full Privacy Policy on the Website.

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17. Accessibility

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We strive to make our Website accessible to all users, as well as our services accessible as is reasonably and practically possible. If you need content in an alternative format, or service, contact us and we will assist where possible.

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Please see our full Accessibility Statement on the Wesite.

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18. Termination

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Either party may terminate services with reasonable notice. Refunds for unused sessions are at our discretion. Rawi Fitness may terminate services immediately in cases of misconduct, breach, or safety concerns.

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19. Changes to These Terms

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We may update these Terms periodically. Updates take effect when published on this page with an updated effective date. Continued use of our Website or services confirms your acceptance.

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20. Governing Law and Jurisdiction

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These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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19. Contact Us

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If you have any questions or need support:

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