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Terms & Conditions

Effective Date: 5 April 2026

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1. Introduction

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Welcome to www.rawifitness.com (the "Website"). These Terms and Conditions ("Terms") govern your use of the Website and the services provided by Rawi Fitness, operated by Rory McDonald, a personal training business based in the United Kingdom ("we", "us", or "our").

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By accessing, browsing, or using this website or purchasing any services, you confirm that you accept these Terms in full. If you do not agree to these Terms, you must not use the Website or our services.

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2. Definitions:​

  • Client: Any user of the website or person purchasing services from Rawi Fitness.

  • User: Anyone who visits, browses, or interacts with the Website.

  • Services: All personal training, exercise/nutrition session/programme creation and/or planning, session/plan rescheduling, session/plan alterations, wellness guidance, advice, support, content, and consultation booking and activities provided by Rawi Fitness, whether in person, online, or via any communication method (e.g. emails, texts, phone calls, video calls).

  • Website: www.rawifitness.com and any related domains or subdomains.​

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3. About Us:​

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4. Services Provided

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We currently offer in-person personal training services, including customised workouts, plans, and programmes; health and fitness advice, guidance, and support; wellness guidance and support; and fitness consultations and assessments. We may provide general nutrition and lifestyle guidance intended to support healthy habits. This guidance is not medical, nutritional or dietetic advice and should not replace advice from a doctor, dietitian or other qualified professional. In future, we may expand to offer digital or online services, such as virtual coaching, downloadable fitness programmes, and educational content. All services are subject to availability and individual suitability.

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5. Service User Eligibility

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To use our personal training services, you must:

  • be 18 years of age or older;

  • provide accurate and complete information;

  • be able to participate safely in the services requested, with or without reasonable adjustments;

  • complete a PAR-Q (Physical Activity Readiness Questionnaire);

  • seek medical clearance if required based on your health disclosures;

  • inform us of any relevant medical conditions, injuries, disabilities, limitations or other circumstances that may affect your ability to participate safely; and

  • ensure any home or outdoor training space is safe and accessible.

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6. Additional Support, Capacity and Reasonable Adjustments

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Where we become aware that a client is under the age of 18, vulnerable, lacks capacity to make decisions, or requires additional support, we may require the involvement and consent of a parent, guardian, carer, attorney or other authorised representative before providing services.

 

We reserve the right to request evidence of authority or consent before providing or continuing any service.

 

We will make reasonable adjustments where required under the Equality Act 2010 to support clients with disabilities, health conditions, mobility limitations or additional needs, provided it is safe and reasonably practicable to do so.

 

We may refuse, suspend or adapt services where we reasonably believe that participation would be unsafe or inappropriate without further support, information or medical clearance.

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​​7. Health Disclaimer and Informed Consent

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Our services do not replace medical advice. Rawi Fitness is not a healthcare provider and does not provide medical, physiotherapy, mental health or other regulated healthcare services.

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Our services are not intended to diagnose, treat, prescribe, cure or prevent any medical condition and should not be relied upon as a substitute for professional medical advice. These services are only intended to support and complement healthy fitness and lifestyle goals.

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Always consult a healthcare professional before beginning a fitness programme.

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By using our services, you acknowledge that:​

  • you are responsible for ensuring you are fit to train;

  • you must complete a PAR-Q and inform us of any health concerns;

  • we may request written medical clearance before training;

  • we reserve the right to delay services if risks are identified.

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To the fullest extent permitted by law, we are not responsible for injury, loss or damage arising from:

  • your failure to provide accurate information about your health or circumstances;

  • your failure to follow guidance or instructions provided;

  • misuse of any advice, programme or training plan; or

  • circumstances outside our reasonable control.

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Rawi Fitness holds appropriate Public Liability Insurance, but this does not replace your personal responsibility for health and safety.

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Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot legally be excluded or limited.

 

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8. Payments, Cancellations and Refunds:

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8.1 Payments

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Services must be paid in full before any training session or package begins, unless agreed otherwise in writing. Accepted methods:​

  • Bank transfer

  • Cash

  • Other agreed in-person arrangements

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8.2 Cancellations:​

  • At least 24 hours’ notice is required to cancel or reschedule.

  • Late cancellations (under 24 hours) may be charged in full at our discretion.

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8.3 Refunds:

  • Refunds will be provided where required by law. In other circumstances, refunds are at our discretion and may be considered in cases such as illness, injury, exceptional circumstances, or where we are unable to provide the agreed service.

  • Discretionary refunds may be granted for illness/injury (with evidence), or service failure by Rawi Fitness.

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​​If you purchase a service from us online or at a distance (for example by email, phone, via our website or off Rawi Fitness's business premises), you benefit from a 14-calendar-day “cooling-off” period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR 2013). This period begins on the day after the contract is concluded.

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During this 14-day period you may cancel the contract without giving a reason and receive a full refund, unless you have asked us to begin providing the service during that 14-day period and we have agreed to do so. In this case, you acknowledge and agree that we may begin preparation work or delivery of your programme (including planning and scheduling) prior to the end of the 14-calendar-day cooling-off period. By requesting us to commence these services within that period, you confirm you understand that:

• you waive your right under the Consumer Contracts Regulations 2013 to cancel for the part of the services already performed; and

• if you cancel thereafter, you may be charged (on a pro-rata basis) for the work completed up to the date of your cancellation.

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To cancel, you must inform us by email (or other durable medium) using our cancellation form or other clear statements. Once we have received your notice of cancellation we will refund any payments received from you (less any pro-rata amount as above) without undue delay and at the latest within 14 days of your notice.​​

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9. Services Provided on Specific Dates

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Where you book a session that is to take place on a specific date or within a set period, you acknowledge that this may be a leisure or fitness service arranged for a specific date or period of performance under the Consumer Contracts Regulations 2013.

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Where you have requested that the service begins during the 14-day cancellation period, you may lose your right to cancel once the service has been fully performed. If only part of the service has been provided, you may still cancel but may be charged for the proportion already supplied.

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For ongoing or unspecified-time services, such as a block of sessions or an open-ended programme, you retain the right to cancel within 14 calendar days of entering into the contract, subject to any services already supplied.

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Please see our full Refund and Cancellation Policy on the website.

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10. Scope of Service Delivery

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Training fees include more than in-person time. Services may include:

  • Initial consultations and assessments

  • Custom sessions/programming, advice, guidance, or instruction

  • General nutrition and lifestyle guidance and support

  • Communication and client check-ins

  • Scheduling, notes, and preparation

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Clients acknowledge that services begin before the first session. Time invested in preparation may affect refund eligibility.

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11. Health and Safety:

  • Clients are responsible for ensuring their training environment is safe.

  • We may refuse to train in unsuitable or unsafe locations.

  • Medical documentation may be required for ongoing conditions.

  • We will make reasonable adjustments where required under the Equality Act 2010 to support disabled clients or clients with additional needs, provided it is safe and reasonably practicable to do so.

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12. Code of Conduct

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Respectful behaviour is expected during all sessions. Abuse, harassment, or unsafe conduct may result in immediate termination of services without refund.

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13. Website User Obligations

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By using our services or website, you agree not to:

  • Use the Website or services for illegal or unauthorised purposes;

  • Share or redistribute our content without permission;

  • Impersonate others or provide false information;

  • Interfere with the website’s functionality or security.

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We reserve the right to restrict or revoke access for breaches of these Terms.

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14. Intellectual Property

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All content created by or for Rawi Fitness, including training plans, videos, graphics, photographs, branding, logos and written materials, is our intellectual property unless otherwise stated:

  • You may not reproduce, download, or share any materials without written consent.

  • You may download or print materials only for your personal, non-commercial use.

  • Content licensed via Wix.com is used in accordance with their licensing terms.

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Unauthorised use may result in legal action.

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15. Force Majeure

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We are not liable for service delays or failures due to events beyond our control, including but not limited to:

  • Natural disasters, pandemics, strikes, transport disruption, or internet outages

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We will attempt to reschedule services where possible, but no automatic refunds or compensation are provided.

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16. Disclaimer of Results

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We make no guarantees regarding fitness, health, and wellbeing outcomes. Results vary based on individual effort, health status, and consistency.

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17. Data Protection, Privacy and Cookies

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We comply with the UK General Data Protection Regulation (UK GDPR). Please refer to our Privacy Policy for details on:

  • What personal data we collect

  • How it is used and stored

  • Your data access and deletion rights

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Cookies: We use cookies to enhance your browsing experience and collect limited technical and usage information. We use essential cookies and, where applicable, analytical cookies. Where required by law, we will request your consent before placing non-essential cookies on your device. For more information on how cookies are used and managed, please refer to our Cookies Policy available on our website.

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By using our website or services, you acknowledge that your personal information will be processed in accordance with our  Privacy Policy.

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18. Accessibility

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We strive to make our website accessible to all users, as well as our services accessible as is reasonably and practically possible. If you need content in an alternative format, or service, contact us and we will assist where possible.

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Please see our full Accessibility Statement on the website.

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19. Termination

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Either party may terminate services with reasonable notice. Where services are terminated, any refund for unused sessions or services will be determined in accordance with these Terms, our cancellation policy, and your statutory rights. Rawi Fitness may terminate services immediately in cases of misconduct, breach, or safety concerns.

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20. Changes to These Terms

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We may update these Terms periodically. Updates take effect when published on this page with an updated effective date. Continued use of our website or services confirms your acceptance.

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21. Governing Law and Jurisdiction

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These Terms are governed by the laws of England and Wales. If you are a consumer, you may also bring proceedings in the part of the United Kingdom in which you live.

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22. Contact Us

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If you have any questions or need support:

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